Frequently Asked Questions
Everything you need to know about bringing nood into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery usually takes between 5 to 10 business days. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove service for large furniture pieces. This includes room-of-choice delivery, full assembly, and the removal of all packaging materials for a flat fee.
What is your return policy for home decor?
We want you to love your space. If you aren't satisfied, you can return most items within 30 days of delivery. Items must be in their original packaging and in new condition to qualify for a full refund.
Are your materials sustainably sourced?
At nood, we prioritize the planet. We use FSC-certified wood, recycled textiles, and non-toxic finishes across our product lines to ensure your home is as healthy as it is beautiful.
How can I track the status of my order?
Once your order is placed, you can view its status through your account dashboard. Additionally, we send automated email updates at every stage, from processing to final delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm or Klarna for larger purchases.